Garage Door Won't Close

Most doors that refuse to close are telling you a safety sensor, limit setting or track issue needs attention.

A door that starts down and reverses, or will not move at all on the close command, is usually reacting to its safety system rather than failing outright. Openers built since the early 1990s reverse whenever the photo eyes are blocked or out of alignment.

Less often, the door genuinely cannot travel: a bent track, a broken spring or a worn opener gear stops downward movement and the opener protects itself by stopping.

What usually causes it

What is safe to check yourself

Stop and call a technician if

  • The door is very heavy to lift by hand or will not stay put halfway
  • You see a gap in a torsion spring above the door
  • The opener strains, hums or clicks without moving the door
  • Sensors are aligned and clean but the door still reverses

Garage door springs and cables hold enough stored energy to cause serious injury. We do not publish repair steps for those components — call 440-478-5350.

How we fix it

Garage Door RepairSprings, cables, rollers, hinges, tracks, openers and hardware — inspected, diagnosed and repaired by a technician who works on residential garage doors every day.

Frequently asked questions

Why does my garage door go down then come right back up?
That is the reversing safety system. Nine times out of ten a photo eye is misaligned or obstructed; the rest of the time the close-force setting is off or something is binding in the track.
Should I hold the wall button to force it closed?
Only briefly, and only when you can see the whole opening is clear. If the door needs a held button to close every time, the underlying fault is still there and should be diagnosed.
Can cold weather stop a garage door from closing?
Yes. Ohio winters stiffen grease, shrink weather seals onto icy concrete and can shift sensor brackets. Ice bonding the bottom seal to the slab is one of the most common winter service calls we take.

garage door won't close near me in Northeast Ohio

Garage Door Medic is a mobile service based in Chardon, Ohio, covering Geauga, Lake, Cuyahoga, Portage and Ashtabula counties. Choose your community for local details.

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